Shipping & Returns Policies

Shipping

Backyard Coffee Roasters use Australia Post(Eparcel) post to deliver its' products. We will get delivery to you within 3-5 working days from day of order depending on where you live. Some areas in Western Australia and Tasmania can take longer.

Any changes you need to make to order please call 0410586724 or email on and quote your order number

Refunds

Goods damaged in transit or faulty

If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product at your cost,to us for assessment before we will replace

How to make a return

All we ask is that you write to us with the details listed below, and return the product in its original condition with its packaging to our roasting shed. We will also need a copy of your order confirmation record and goods receipt.

Returns Information

Please provide us with the information outlined below. This information must accompany all returns.

Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone:
Product Details
Returned Item:
Order number:
Order Date:
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
Refund by posting me a cheque